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Handling Difficult Customer

Success Through Effective Communication

Effective Teaching & Coaching

Effective Communication Skills

 

 



Success through Effective Communication
Duration : 3 days

Introduction
A 3-days workshop specially developed for individuals to learn the importance of being able to
guide and control communication. The skills taught in this course include:
> Personal confidence even in difficult situations
> Confidence that one can communicate clearly
> The ability to continue communication despite interference and without tension
> Confidence that one can comfortably and without tension, listens to anything
> Confidence that one can pleasantly handle any questioning
> Confidence in being able to get a person who is reluctant to speak to go ahead and speak
> Confidence in detecting when someone is trying to get off the subject
> Confidence in getting your questions answered despite diversions
> Complete command of the skills of managing an upset that might occur

Who Should Attend
Managers, Senior Executives, Executives, Others who want to enhance communication skills

Course Content
> Non-optimum behavior in communication
> Workshop: Keys to effective communication
> Thought, mind and body in communication
> The formula of Communication
> The art of sending a communication with intention
> And 18 specific Communication Training Drills